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Registered: ‎03-03-2014

Rewards Certificate On Cancelled Order - Order Number:{removed per forum guidelines}

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Order Number: {removed per forum guidelines}

 

I recently cancelled an order online on Sep 18, 2019. I had used a $25 reward certificate but I haven’t seen the points returned to my account, the previous order details shows $0 on the entire page. I understand there is a 3 business day waiting period. Could I please advise?


Thanks,

 

Ben

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Registered: ‎02-08-2019

Re: Rewards Certificate On Cancelled Order - Order Number:{removed per forum guidelines}

Hey, ndwolfwood09,

 

Thanks for reaching out! You are right, it typically takes 3 business days from the date of the return or cancellation for your My Best Buy Points to return to your account, so long as it's a standard certificate. Promotional and bonus certificates do not get refunded. 

 

If you still have concerns after the 3 days have passed, feel free to reach back out and I can take a look! 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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Re: Rewards Certificate On Cancelled Order - Order Number:{removed per forum guidelines}

Great, thanks Meg! Will do, if nothing shows up.
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Re: Rewards Certificate On Cancelled Order - Order Number:{removed per forum guidelines}

It looks like those points ($25 = 1,250 points) have reposted to your rewards account with a new certificate being generated.  Let us know if you have any other questions, or feel free to send us a private message here.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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