10-25-2019 01:14 AM
I received email saying that I have some reward certificates, but I can't find them in my account. I consulted the online customer service and said that there are two accounts under my phone number. Now I need to merge accounts. I have sent a message to you, but No one replies
10-27-2019 11:18 AM
Thank you for connecting with us regarding your desire to merge your My Best Buy memberships. Having multiple memberships can be far from desirable, as it can be a challenge to manage all of your points and certificates. I see you've sent us the private messages you mentioned, and will be following up with you there shortly.