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Posts: 1
Registered: ‎10-24-2019

Reward certificate

I received email saying that I have some reward certificates, but I can't find them in my account. I consulted the online customer service and said that there are two accounts under my phone number. Now I need to merge accounts. I have sent a message to you, but No one replies

Posts: 11,870
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Registered: ‎01-03-2013

Re: Reward certificate

Hello, TommyLyu, 


Thank you for connecting with us regarding your desire to merge your My Best Buy memberships. Having multiple memberships can be far from desirable, as it can be a challenge to manage all of your points and certificates. I see you've sent us the private messages you mentioned, and will be following up with you there shortly. 



Tasha|Social Media Specialist | Best Buy® Corporate
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