07-24-2019 03:54 PM
Solved! Go to Solution.
07-26-2019 02:37 PM
Good afternoon, Cdejesus24
While I consider myself to be pretty a boring guy, I admit that I get a little hyped whenever I a certificate finds its way into my rewards account. Who doesn't like to save a dollar or two if they can? And the need to redeem a certificate before it expires is a great excuse to provide my wife as to why I need to buy something else she feels I don't really need.
It can generally take up to 3 days for a certificates point value to repost to a member's rewards account following a return or cancellation. That time frame does not apply to bonus certificates issued as part of a promotional offer though as bonus certificates don't have an actual point value. Unlike an everyday certificate, no points are deducted from a member's rewards account to generate the bonus certificate. They are considered more of a one-time coupon than a certificate.
I would like to take a closer look at your rewards account to ensure it is up-to-date and to see if there are any other potential questions I can help answer, so I will be sending you a private message shortly. You can read a private message by first logging into the forum and then clicking on the envelope icon that is located at the very top of the page.