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Valued Member
Posts: 72
Registered: ‎08-27-2014

Reward certificate disappeared

I redeemed some of my rewards points this afternoon to get a $5 certificate.  I received an email saying that it was ready and tried to use it on a purchase and it did not show up during the check out process.  It's been about 5 hours since I redeemed them and it's still not available.  My account status still shows my original balance of points that existed before I redeemed them for the cert.

Posts: 8,496
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Registered: ‎10-10-2012

Re: Reward certificate disappeared

[ Edited ]

Hello again, hollywoodhags,


Thank you for reconnecting with us on the forum!


I finally figured out what to apply a $5 certificate of my own to and actually got a little rush from it.  I consider myself a boring guy though.Smiley Tongue While a new certificate should be available almost instantly after being requested, it can sometimes take up to 24 hours to officially post.  I took a quick glance at your rewards account and noticed that you were able to successfully redeem the $5 certificate about a half hour after posting to the forum. Awesome!  Let us know if you have any other questions, as we are always happy to help.


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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