06-25-2019 01:08 PM
I redeemed some of my rewards points this afternoon to get a $5 certificate. I received an email saying that it was ready and tried to use it on a purchase and it did not show up during the check out process. It's been about 5 hours since I redeemed them and it's still not available. My account status still shows my original balance of points that existed before I redeemed them for the cert.
06-26-2019 09:52 AM - edited 06-26-2019 09:53 AM
Hello again, hollywoodhags,
Thank you for reconnecting with us on the forum!
I finally figured out what to apply a $5 certificate of my own to and actually got a little rush from it. I consider myself a boring guy though. While a new certificate should be available almost instantly after being requested, it can sometimes take up to 24 hours to officially post. I took a quick glance at your rewards account and noticed that you were able to successfully redeem the $5 certificate about a half hour after posting to the forum. Awesome! Let us know if you have any other questions, as we are always happy to help.