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Posts: 17
Registered: ‎02-02-2014

Reward Zone certs not issuing

I issued two $20 RZ certs this morning, the second one only because the first didn't show up so I thought maybe it didn't work the first time. Neither one are showing up even though it showed all the points being deducted when I issued the second one. When I look at my account my points still appear as if I didn't issue any cert today.

Posts: 17
Registered: ‎02-02-2014

Re: Reward Zone certs not issuing

Sorry, you can disregard. The certs showed up after about 4 hours and points are correct now.

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Registered: ‎10-10-2012

Re: Reward Zone certs not issuing

Hi, Maxflier,


Welcome to the Best Buy forum. Smiley Happy


Having enough points to generate a new certificate can be rather exciting.  I mean who doesn't like to save a dollar or two when they can, right?  I recently converted some of my own points into a $5 certificate and applied it to a Nintendo Switch game for those longer road trips to northern Minnesota.  While a certificate should generally post to a member's rewards account almost instantly after the request, it can sometimes take up to 24 hours.  That is pretty rare though.  I am glad to hear that your certificates finally showed up, and hopefully you were able to apply them to something great!  Let us know if you have any other questions.


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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