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Posts: 1
Registered: ‎07-10-2019

Reward Certificate Auto Issued

Are the rewards certifitcates auto issued or somthing. I have had $45 worth of certificates issued this last year. I did not ask for them nor did I ever receive them? If they are auto issued, man what a load of nonsense. 

Posts: 2,820
Topics: 94
Kudos: 168
Solutions: 105
Registered: ‎09-29-2008

Re: Reward Certificate Auto Issued

Hi, pfriedmann2,


Welcome to Best Buy’s online community. I would like to thank you for being a My Best Buy member, and I will be happy to answer your questions.


I’ve missed out on redeeming coupons and taking advantage of special offers in the past, and I know how disappointing it can feel.  For My Best Buy™ members being able to bank their points and issue certificates at their discretion until they reach Elite or Elite Plus status in the program.  Until that happens, you would need to change your account settings on so that certificates will be automatically issued in certain increments once your point balance reaches that threshold.  While you should receive automated emails from us whenever a certificate is issued or about to expire, some emails may be overlooked, hidden, or blocked by spam filters altogether.  For that reason, we recommend checking your account status directly on


Let me know if this helps you with your question,

Helpful Hints:
Expired My Best Buy™ Reward Certificates FAQ

Karina|Social Media Specialist | Best Buy® Corporate
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