Points, Policies & Certificates

[toiletham]

I made a couple purchases that put me into Elite status for the year. However, the points from those purchases were automatically redeemed for a certificate. Now that I have Elite status, I would prefer to bank my earned points. Can you please convert the automatically issued certificate to banked points? Thanks.

[KyleR-BBY Social Media Specialist · Accepted solution]

Hello, toiletham,

Welcome tot he Best Buy Community forums, and congrats on becoming an Elite My Best Buy member.

I'd be happy to look into your account with us to see id this is possible. Please send in a private message through the link in my signature below this post. I'll need your name, email address, and phone number to look this up. If you have your My best Buy ID number, that would help as well.

Sincerely,