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Posts: 13
Registered: ‎11-26-2014
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Returned Item two weeks ago still missing Certificate

Hello, I successfully returned an item on November 15, 2018.


My Credit Card was properly refunded, however the the $15 Certificate I used with it has not been refunded.


It has been two weeks and I have not received the refund as points nor as a new certificate.


Could someone  take a look at what happened?



Posts: 11,747
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Registered: ‎01-03-2013

Re: Returned Item two weeks ago still missing Certificate

Good afternoon 921881513, 

Welcome back! Purchases don't always work out the way we hope they will, so we try to make the return and refund process as easy as possible. I'm glad to hear you received your credit card refund without issue, though I understand the same cannot be said for your My Best Buy reward certificate. In most cases, you should see that pretty quickly, but in no more than a few days. For more information, please feel welcome to check out the post below. 


Return or Cancellation - Where is my reward certificate?

I would be happy to take a closer look at this, as we're nearing a month since your return. Please keep an eye on your inbox in the top right corner of the page as I will be sending a private message shortly. 


Tasha|Social Media Specialist | Best Buy® Corporate
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