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Posts: 1
Registered: ‎08-20-2019

Re: Update name on account

I am having a similar problem. For some reason, there is someone named Dean on my rewards and somehow has the same phone number. I don't know anyone named Dean and no one should have that phone number but me.


Every time I check out I'm asked if I'm this Dean. My info does still show up in the system but it's just that there is this Dean attached that I don't know anything about and I don't know how this person is under my phone number. That shouldn't be the case.

Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Update name on account

Hello there, StevenHaynes!


Welcome to our community! I can understand your concerns with being asked if you are someone else every time you check out with us, as that can definitely cause some confusion. I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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