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New Member
Posts: 4
Registered: ‎10-11-2019

Re: Samsung QLED Promotion for opening Best Buy credit card

Kelly -

Did you ever get your 15%. I also purchased the same tv and now Best Buy is claiming they 55” q80 was not part of the promo. I know it was, but don’t have a screen shot from the website to prove it. Going back and forth with the rewards people has not been helpful. The first rep said it will be taken care of and then 30 minutes later I got a denial letter.

Even the sales rep in the store saw the 15% promo for rewards on the site when I purchased it.

Thanks

Brandon
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New Member
Posts: 4
Registered: ‎09-20-2019

Re: Samsung QLED Promotion for opening Best Buy credit card

I did get it. I bought in store the forum advisor contacted the sales associate it and made it happen. Unfortunately, two days ago my account was hacked and used all of my money that I had accumulated with points. 🤬 hopefully it’ll get resolved
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Registered: ‎10-19-2017

Re: Samsung QLED Promotion for opening Best Buy credit card

Hi there, Brandon,

 

Thanks for taking the time to reach out! My Best Buy points are great, and I know I would want to check on this further if I believed my TV was included with a promotion and I wasn’t seeing the points. I cannot promise a particular outcome, but I’d love to take a closer look to see what may be possible.

 

Can you please send me a private message with some additional information? I’ll need your full name, your phone number, your email address, your My Best Buy ID number, and the name of the associate that you worked with while in store. To ensure that these details stay secure, please use the blue “private message” option in my signature below this post.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎10-11-2019

Re: Samsung QLED Promotion for opening Best Buy credit card

I tried to send you a private message and get an error that I’ve reached the maximum number of private messages. I’ve never sent anyone a private message. Any thoughts ?

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New Member
Posts: 4
Registered: ‎10-11-2019

Re: Samsung QLED Promotion for opening Best Buy credit card

So I just had my points hacked too.. what is going on with Best Buy? At first I thought it was a joke.
Apparently anyone can walk into a store and just provide your phone number to redeem rewards. They don’t check id or anything. So now I’m out $150 and I’m still missing the extra 5% from the Samsung promo. 2 people I spoke with said it’s an inside job at Best Buy where their employees are giving away phone numbers for customers who have active rewards certificates and getting paid off.
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New Member
Posts: 4
Registered: ‎09-20-2019

Re: Samsung QLED Promotion for opening Best Buy credit card

That is crazy. When I called to complain they accused me of calling Best Buy to have my rewards activated. I got an email that said upon confirmation of changing my email password the money would be placed back into my account. That was Sunday and still nothing. My certificates were used in store in Maryland (I live in Michigan). I called the store in Maryland and they did not seem to care.
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New Member
Posts: 4
Registered: ‎10-11-2019

Re: Samsung QLED Promotion for opening Best Buy credit card

Mine were also used in Maryland At owings Mills! I live in New York.
I only found out because I was emailed a receipt from the purchase. I opened a claim to get them replaced and they told me it would take 5 - 10 business days once they investigated it.
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Registered: ‎11-30-2015

Re: Samsung QLED Promotion for opening Best Buy credit card

 

Bhamburg01,

 

Thanks for sharing that another issue had popped up. Can you please send me a private message? We’d be able to review this issue further plus continue to dig into your missing points issue. You can check your private messages by ensuring you’re logged into your account here on our community, and selecting an orange envelope in the top right-hand corner.

 

 

Respectfully

Mariah|Social Media Specialist | Best Buy® Corporate
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