10-25-2019 10:30 AM - edited 10-25-2019 10:31 AM
Good morning, zbby,
Welcome to our forums! With Halloween just around the corner, my mind immediately starts thinking of all the spooky things that might have led to your My Best Buy™ reward certificate to go missing. In reality, I’m sure what led to your My Best Buy™ reward certificate no longer being visible to you is probably not as spooky as I may have initially thought.
You’re certainly in the right place for help in tracking down this missing reward certificate, and I’ll be happy to help you in your search! For me to offer my assistance, there are a few key pieces of information I’ll need from you. If you could use the blue “Private Message” button in my signature to send me the following information:
This should be enough information for me to begin my research. As I mentioned, you’ll want to use the blue “Private Message” button in my signature, to keep your sensitive information out of the public view of our forums.
Looking forward to hearing from you,
10-29-2019 08:38 AM
That’s great to hear! I appreciate you following up and letting me know, and I’m glad our phone support teams were able to help resolve this issue for you.
If you ever run into any other questions or concerns regarding your Best Buy experience, don’t hesitate to visit our Support Forums again.
All the best,