12-11-2019 07:41 AM
I am having this same issue, purchased an almost $9k home theater system and no record of the purchase online and no points showing up. The store just keeps telling me to wait. Only have the Magnolia receipt which doesn't have the infomration needed to track missing points. Very frustrating.
12-11-2019 11:06 AM
Hi there, oshaskytn08!
Thank you for connecting with us here on the Best Buy Forums. We are happy to look into this further for you! To start, can you please send us a private message with your full name, phone number, and email address?