04-25-2019 11:47 AM
04-25-2019 01:20 PM
Welcome and thank you for connecting with us regarding your cancelled pre-order! Redeeming a reward certificate on a pre-order is always exciting. I'm sorry to hear you may have changed your mind about it though. Generally, when an order is cancelled, you can expect to have the points for a certificate credited back in just a matter of a couple days. The exception to this is if it is a promotional reward certificate, which are intended to be used as one-time use coupons.
I would be happy to take a closer look at your membership though. Please keep an eye on your inbox in the top right corner of the page for my private message.