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Posts: 1
Registered: ‎09-22-2019

Re: 10% off Birthday Coupon Disappeared



I am having the same problem as the OP did.  I am trying to pre-order the following video game:


The Yakuza Remastered Collection Day One Edition - PlayStation 4

SKU: 6374990


Just like the OP, my reward certificate and Gamers Club Unlocked discount were applied in my cart without issue, but my 10% birthday coupon/offer is nowhere to be found on the checkout page.  


Pre-orders and video games are not listed in the exclusions for this coupon, so can someone please help me figure out why my coupon isn't showing up?  I'd like to be able to use this coupon before it expires after 9/30/2019.

Posts: 621
Topics: 25
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Solutions: 41
Registered: ‎11-30-2015

Re: 10% off Birthday Coupon Disappeared

Hello, ingersoj,


Thanks for making your first post with us. 


My understanding is that the Birthday Coupon is not typically able to be stacked with other sales or discounts, but I would be happy to double check your account to ensure it isn't an issue with the coupon. To get in touch, please send a Private Message with the following information:

  • Full name
  • Email address
  • Phone number

You can find a link to send a Private Message in my signature.




Fey|Social Media Specialist | Best Buy® Corporate
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