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Registered: ‎08-27-2015

Question Regarding $10 Reward Eligible Pre-order

If I use my birthday promo to place the preorder so I get 10% off, will I stlil get the $10 reward when the preorder is fulfilled?

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Registered: ‎10-10-2012

Re: Question Regarding $10 Reward Eligible Pre-order

Hi, Attainable,


Thank you for taking the time to reconnect with us on the forum. Smiley Happy


First and foremost, HAPPY BIRTHDAY!  I received the birthday coupon last month for the first time ever since enrolling in the My Best Buy™ program some 10+ years ago, but forgot about it until it expired.  There is always next year though.  Please make sure to read over the terms in the email you received with the coupon because there are quite a few exclusions.


When it comes to the "Get $10" pre-order offer you can use any form of payment and combine it with other coupons.  The only things that do matters is that the video game being pre-ordered is an eligible title and that the pre-order is fulfilled (shipped or picked up) within five days of the official release.  If the terms of the offer are met, then you should see 500 bonus points post to your rewards account within 20 days of the pre-order being fulfilled.


Here is where you might encounter an issue.  The birthday coupon is generally valid for about 30 days, and if you apply it to a pre-order that is not fulfilled while the coupon is valid, then the discount may not be applied.  Since payment for a pre-order is not collected until fulfillment, our system will review any applied coupons at that time to ensure they are still valid before processing the order.  If a coupon is not valid, then the discount would't be applied.


Let us know if you have any other questions.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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