06-17-2019 05:54 PM
Today I was researching and deciding on a video card. My first visit to the store, I just got a drink from the cooler and the cashier noticed that I had the old Best Buy rewards card. She offered to upgrade it to a newer/better kind, and I accepted.
Later on, I went online and ordered the EVGA RTX 2070.
As I waited for my order to be ready, I got an email that my account had changed, and it was showing the change to my credit card - the newer store version but the number was the same. When i logged back into the website to check the status of my order, I could not find it, and all of my purchase history, reward points, and geek squad coverage ( I had some peripherals covered) were gone. When I went to pick up the video card, there was no issue and i was told that looking up my warranties by phone was always an option.
How can I get all my information back on the website?
06-18-2019 04:08 PM
Good afternoon, Jason,
Welcome to the Best Buy forum!
Sounds like you may have ended up with two rewards accounts, which would require a merge. That is an easy peasy process though. I cannot even begin to count how many rewards accounts I have merged over the years, and have even had a couple of my own rewards accounts merged. Please send me a private message with the information listed below, by clicking on the blue button in my signature, and I will see what I can do to help.