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Posts: 5
Registered: ‎05-15-2013

Purchase Points Not Pending

On 8/23 I bought a Apple Watch Series 4 and my points have not shown up pending on my account and it hasn’t shown up in my purchase history. Is Apple Products excluded from the points program or did something go wrong?
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Posts: 575
Topics: 24
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Solutions: 37
Registered: ‎11-30-2015

Re: Purchase Points Not Pending

Hi, mb1025,

Welcome back to the forums! It's nice to hear from you again.

Generally speaking, points will be issued in approximately 15-20 days of an in-store purchase or from when an order is shipped or picked up in store. It is a bit strange that it is now showing up in your purchase history. I would be happy to see if I can look into your account and see what might have happened. To get in touch, please send a Private Message with the following information:

  • Full name
  • Email address
  • Phone number
  • Online order number or the Customer Service Pin from your store purchase

You can find a link to send a Private Message in my signature.

 

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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