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Posts: 1
Registered: ‎07-11-2019

Promotional certificate return

Today was the first time I used a promotional certificate from my Best Buy credit card. They sent it to me after I fulfilled a certain spending requirement. Unfortunately I have to return the item because my son said I got an incorrect one. I came here to search about returns -- to my surprise and horror, the value of promotional certificate cannot be refunded?! Please help. I really don't want to lose my promotional certificate. I honestly didn't know they are treated differently from reward certificates. It was confusing but now I understand. I still have my purchase, what should I do? I would like to return it and get the right one for my son, but I fear I would lose my hard earned certificate. Thank you very much.
Posts: 3,954
Topics: 35
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Solutions: 237
Registered: ‎11-29-2016

Re: Promotional certificate return

Good afternoon, soiepu,


Welcome to our forums!  There’s a multitude of benefits to the My Best Buy™ Credit Card, and although it sounds like your recent experience with your card has left a sour taste in your mouth, I’m happy to hear you’re a cardholder.


As it sounds like you’re aware, promotional certificates issued by Citibank are a bit different from the traditional reward certificate.  As outlined in the My Best Buy FAQ, whenever returning your purchase to us, the points associated with your reward certificate are returned to your account, after your return is processed.  Because there are not points associated with these promotional certificates, there are no points to credit back to your account.  Additionally, promotional certificates are intended to be a one-time use, and cannot be reissued.


I can certainly understand your disappointment with this experience, and I’d like to review your account further to make sure we’re exploring all options available.  For me to review your account, I’ll need to gather a few pieces of additional information from you, most of which we’ll want to keep out of the public view of our forums.  I’ll be sending you a private message in a bit to gather this information, which you’ll be able to read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.


Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
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