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Posts: 1
Registered: ‎11-05-2019

Promotional certificate can not be issued after return

I used a promotional certificate on a purchase which I retuned when I chatted with bestbuy support about not getting the rewards certificate they refused to reissue it. I did not know that they can not reissue these certificates even if original certificate is still valid. It looks like the certificate has just vanished.
Posts: 11,850
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Registered: ‎01-03-2013

Re: Promotional certificate can not be issued after return

Hello, Vaibhavsathye27, 


Welcome to the forum, though I wish you had found us under better circumstances! It's always exciting to participate in a promotion, and receive the certificate from it. Even more exciting than that, is its redemption!


With that said, not every purchase works out the way we hope, which can lead to a return. Generally speaking, promotional certificates are intended to be one-time use coupons and are issued without any impact to your actual rewards points. They often also have a shorter redemption period than our typical 60 days. As such, they are not credited upon a return. 

I would be delighted to further discuss this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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