11-05-2019 09:40 AM
11-05-2019 05:11 PM
Welcome to the forum, though I wish you had found us under better circumstances! It's always exciting to participate in a promotion, and receive the certificate from it. Even more exciting than that, is its redemption!
With that said, not every purchase works out the way we hope, which can lead to a return. Generally speaking, promotional certificates are intended to be one-time use coupons and are issued without any impact to your actual rewards points. They often also have a shorter redemption period than our typical 60 days. As such, they are not credited upon a return.
I would be delighted to further discuss this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.