Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎11-05-2019

Promotional certificate can not be issued after return

I used a promotional certificate on a purchase which I retuned when I chatted with bestbuy support about not getting the rewards certificate they refused to reissue it. I did not know that they can not reissue these certificates even if original certificate is still valid. It looks like the certificate has just vanished.
Highlighted
Posts: 11,872
Topics: 168
Kudos: 365
Blog Posts: 21
Solutions: 580
Registered: ‎01-03-2013

Re: Promotional certificate can not be issued after return

Hello, Vaibhavsathye27, 

 

Welcome to the forum, though I wish you had found us under better circumstances! It's always exciting to participate in a promotion, and receive the certificate from it. Even more exciting than that, is its redemption!

 

With that said, not every purchase works out the way we hope, which can lead to a return. Generally speaking, promotional certificates are intended to be one-time use coupons and are issued without any impact to your actual rewards points. They often also have a shorter redemption period than our typical 60 days. As such, they are not credited upon a return. 

I would be delighted to further discuss this with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!