Points, Policies & Certificates

[bagenijex]

I would like to close My Best Buy account and the corresponding Reward Zone account. What will I need to do to accomplish this?

[Derek-BBY Senior Social Media Specialist]

Good afternoon, bagenijex,

Welcome to the Best Buy forum!

I never like to hear that a member may want to cancel their rewards account for whatever reason, but I can help with your request.  Any active points, certificates, tier status, or purchase history in your rewards account would be forfeited upon cancellation and cannot be reissued. Just keep in mind though while we can cancel a My Best Buy™ rewards account, we cannot cancel or delete a BestBuy.com account.  If that account were to go inactive for an extended period of time, then it would end up getting retired.  Please send me a private message with the information listed below, and I will see what I can do to further assist.

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Best Wishes,