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Posts: 8
Registered: ‎12-04-2019
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Over 1000 dollars in stolen points found out today

 

No notification about points issued but when I change my password I got a notification.  The purchase was made in Hanover, MD but I live in Santa Clara, CA.  I need something done about this.

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Registered: ‎10-10-2012

Re: Over 1000 dollars in stolen points found out today

Greetings, Bronxboi, and welcome to the Best Buy forum,

 

The loss of points, no matter the amount, can feel like a jolt, but the loss of $1,000 worth of points is on an entirely different level.  Being struck by lightning might be a closer comparison, and then add onto the fact that someone may have found a way to access your rewards account.  I am glad to hear that you have already reset your BestBuy.com password.  That is definitely the first thing you should have done.  Now, let's take a closer look at your rewards account to see what can be done about those points.  I will be sending you a private message shortly so that we can go over your rewards account in greater detail.  To read a private message, you will want to login to the forum and click on the envelope at the top of the page.

 

Happy Holidays!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 8
Registered: ‎12-04-2019

Re: Over 1000 dollars in stolen points found out today

Thank you Derek for turning this ugly situation into a positive ending. However something needs to be done about this type of activity, it is honorable that Best Buy stands behind their program but these costs will be passed on to consumers in higher prices.  I am just saying that maybe requiring ID for points purchases may not be a bad idea.

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Registered: ‎10-10-2012

Re: Over 1000 dollars in stolen points found out today

I am glad that I was able to help!  Being that an ID isn't generally required when using a credit card, we aren't likely to ask for an ID when redeeming a certificate as part of a free rewards program.  We trust that when a member confirms the information on the card kiosk as their own that they are in-fact the member they claim to be.  I can assure you though that our My Best Buy team is aware of the concern.  If you have any suggestions or ideas for the rewards program, then I would encourage you to post them to the IdeaX section of the forum for proper review.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 8
Registered: ‎12-04-2019

Re: Over 1000 dollars in stolen points found out today

Derek,

 

My points were again stolen on 12.31.2019 again in Hanover, MD.  I have 2 factor authentication and I also setup a password that was unique with you.  What is going on?

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Posts: 8,395
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Registered: ‎10-10-2012

Re: Over 1000 dollars in stolen points found out today

Good morning,

 

Sounds like someone couldn't follow the simplest of instructions. I will be sending you a private message shortly to further discuss, which you can read by clicking on the envelope icon at the top of the page.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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