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Posts: 1
Registered: ‎09-09-2019

Not Receiving Verification Code to Reset Password

I'm not receiving the codes for mobile and email to reset my password. I have read other topics and tried the suggestions but it is still not working. Checking my email, the last time I received an email as a "My Best Buy Member" was back in 2016 so I am assuming that maybe my account has been deactivated because of no activity and I would like it to be reactivated again or something.

Posts: 621
Topics: 25
Kudos: 187
Solutions: 41
Registered: ‎11-30-2015

Re: Not Receiving Verification Code to Reset Password

Hi, Khesis,

Welcome to the Best Buy Forums! Thanks for making your first post with us.


I can understand wanting to log in and check in on your account. When you are trying to request the verification code, are you receiving any errors?



Fey|Social Media Specialist | Best Buy® Corporate
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