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Posts: 2
Registered: ‎04-18-2019

Never got Reward Zone points for two high ticket purchases


I made two purchases on January 28, 2019 totalling $11,653.63 pre-tax and still have not received Reward Zone points for either of them.


The project manager assured me several times that I would receive the points. To date, I have received NO POINTS FROM THESE TWO PURCHASES.


I've been in contact with the store manager for a related matter, and texted him on 4/26, 4/28, 5/12, 6/25 and again today 7/25 specifically about my missing points.  STLL NO POINTS FROM THESE TWO PURCHASES.


This is highly unethical for a giant corporation like Best Buy.



Posts: 431
Topics: 33
Kudos: 98
Solutions: 29
Registered: ‎10-03-2017

Re: Never got Reward Zone points for two high ticket purchases

Hi there, malandal!


Thanks for posting with us on the Best Buy Support Forums! 


Not receiving My Best Buy points for a couple larger recent purchases can definitely be concerning, and I can understand wanting to get this addressed as soon as possible! Our team would be more than happy to take a look into this for you and see what information we can find. I see that you've also reached out to us via private message, and I will be reaching back out to you via private message so we can assist further! 



Vince|Social Media Specialist | Best Buy® Corporate
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