10-21-2019 01:40 PM
10-22-2019 06:40 PM
First of all, you have my sincerest condolences for your loss. I would like to welcome you to the forum, and thank you for connecting with us regarding the name reflected on the account you are using. Generally speaking, there are only a few name changes we are able to make on an account, such as a legal name change, or a misspelling, as our My Best Buy Terms advise memberships are intended for individual use and are typically not transferable.
I would be happy to see what options we may have for you though under these circumstances, so I am sending you a private message. Please keep an eye out in your inbox in the top right corner of the page.
10-29-2019 03:44 AM
10-29-2019 11:37 AM
Thank you for keeping your thread updated! Please know that we are working on this on our end, and I will be sure to update you via private message once I have more details to share.
11-03-2019 11:47 AM
At this time, I do not have an update for you, but please know we haven't forgotten about you, and are continuing to look into this. I'll be sure to update you via private message once I have more information.