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Posts: 1
Registered: ‎08-07-2019

Name Change

I need to change my name on my Best Buy account and credit card. I see the topic and stuff but can't seem to figure out how to Private Message anywhere to send in my info and documents.
Posts: 1,029
Topics: 22
Kudos: 153
Solutions: 116
Registered: ‎01-13-2015

Re: Name Change

The forum moderators here may be able to help with updating the name on your My Best Buy™ account, although there are only a few specific circumstances under which those changes can be made due to security concerns. As for your Best Buy Credit Card, you'd need to speak with Citibank since they issue and manage those cards. You can reach them at (888) 574-1301.


Q:  I need to update the name on my account. Is this possible?
A:  We take name updates very seriously. Instances of misspellings, swapped first and middle names, and legal name changes will be carefully reviewed to see if an update is possible. However, we will not transfer an account to someone else (not even a spouse or other family member) or change a name to an entirely different person. Keep in mind that memberships are intended for individual use, per the program terms.


How do I update my My Best Buy™ information?

I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.

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Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Name Change

Hi, hazmatt1993,


Welcome to the Community Forums!


Getting names changed on different accounts and official documents can be a trying to say the least. We always hope that we are able to alleviate some of that unwarranted hassle and get things taken care of for you, so it'd be a pleasure to see what I can do for you. 


Like Sam15 had mentioned, for your credit card you will want to connect with Citibank since they are the issuer of the card; however, if you can send us a Private Message with your full name, email address, and phone number, we can certainly being looking at getting things switched over on our end. To send a Private Message, you can click the blue button in my signature next to my name that says Private Message


I look forward to hearing from you soon!

Cameron|Social Media Specialist | Best Buy® Corporate
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