11-04-2019 08:41 PM
Hello. I got an email regarding a mystery reward and was able to open it up last week. I was planning on using it tomorrow (as I saw the expiration date was on Wednesday), but I get the following error when I click on the link from the email now:
"We’re sorry, something went wrong.
You can use our search bar or pick a category below. If you typed in a URL, check it for errors."
Does this mean I can't use it anymore?
11-05-2019 08:37 AM
11-05-2019 02:16 PM
Welcome to the forum and thank you for being a My Best Buy member! Receiving a Mystery Reward is incredibly exciting, and with the expiration date quickly approaching, I'm glad to hear you're looking to reveal and redeem it. It is quite peculiar that you're having trouble with the link though. I would encourage you to clear your browsing data and ensure any pop-up or ad blockers are turned off, then attempt to open the link again. If you continue to have trouble, please do not hesitate to let me know!
11-05-2019 04:49 PM
Good afternoon, Htownchevy,
Thank you for being not only a My Best Buy member, but a My Best Buy Credit Card holder! Please know that not everyone receives a Mystery Reward, as they are sent out to a random selection of members regardless of tier status or whether they have our branded credit card. When it comes to these certificates, we ensure our members each have an equal chance at being randomly selected. The members who receive these rewards are as much a mystery as the amounts held within each!
We know these Mystery Rewards are thrilling to receive in your inbox. We would encourage you to keep an eye out on your inbox for any other offers that may come your way, and to keep an eye out for your chance to receive one next year. To ensure you have the best chance at not missing offers that come your way, you may want to ensure you are opted into marketing emails, that your information is updated, and add BestBuyInfo@emailInfo.bestbuy.com to your address book.
11-05-2019 07:20 PM
Hi Tasha. I'm sad I didn't see your response before returning home (won't be able to use it now), but I can confirm your suggestion worked and appreciate the response regardless. Thank you!
11-05-2019 07:21 PM
11-06-2019 11:51 AM
While I'm sorry to hear you may have seen my response too late, I'm glad to hear the suggestions worked! If you have any other questions, please let me know.