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Posts: 1
Registered: ‎08-29-2019

My rewards certificate not working

The first time I was granted a certificate and wasn't able to use it, I didn't have time to do all the search and contact someone. Now, for the second time, my certificate expires in 2020 and I'm still not able to use.

Why are people having lots of problems with this subject, I just bought something from Best Buy and this certificate would have been handy but I'm unable to use it for the second time.



Posts: 6,487
Topics: 93
Kudos: 583
Solutions: 357
Registered: ‎12-23-2016

Re: My rewards certificate not working

Hello, hablajoma,


Welcome to the Best Buy Community forums. We defiantly want customers to be able to use their My Best Buy reward certificates, so I'd like to look into this to see if I can offer some help.


First, we'll need to make sure what you are buying qualifies to be purchased using those certificates. There are a few exclusions, as noted here


Feel free to post here, or send in a private message, by using the link in my signature, if you want to keep what you are buying private.



Kyle R|Social Media Specialist | Best Buy® Corporate
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