11-03-2019 02:16 PM
I signed up for a Mybestbuy account and applied for a bestbuy citi credit card. I want to use the Id from the credit card as I have only made purchases on this acount but My best buy online is linked to a separate ID. On the website and app there is an option to change Member ID which I have tried to do several times but, after entering the information the website says to enter a verification code from an email that may take a few minutes to get sent. I have tried several times, double checked that all my information was input correctly, checked my spam, and junk folders, but I never receive this verification email. I would apreciate some help on this matter.
11-04-2019 03:47 PM
Hi there, ebolli099.
Thanks for reaching out to us here on the Best Buy Forums! We appreciate you being a My Best Buy member, and want to congratulate you on the new line of credit! Earning rewards on purchases is always a nice incentive, and it stands to reason you’d want to be sure they were all going to one account. If you have yet to get this resolved, we’d be glad to see if we have any options to assist.
To proceed, we will need to gather some information from you. Your full name, email address, and telephone number would be required. For security, it will be important that you send those details in a private message, which you can do by selecting the darker blue button to the far right of my name below.
We look forward to hearing from you!