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Posts: 2
Registered: ‎01-05-2020
Accepted Solution

My best buy points

I was reporting missing points when a pop up read there was an unexpected error.
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Posts: 6,840
Topics: 109
Kudos: 571
Solutions: 380
Registered: ‎12-23-2016

Re: My best buy points

Hi, Krussell90,

 

Welcome to the Best Buy Community forums. We want to be sure you get all of the My Best Buy points you earn, so I'd be happy to see if I can help out with this.

 

Have you tried a second time to submit that missing purchase? If an error occurred, simply resubmitting may be the best solution. It sounds like you already know how to, but in case you need a refresher please check out this thread.

 

If you still get that error on your second try, please let me know, and I'll see what else we can try.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎01-05-2020

Re: My best buy points

Yes I tried multiple times and each time it said there was an error
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Posts: 6,840
Topics: 109
Kudos: 571
Solutions: 380
Registered: ‎12-23-2016

Re: My best buy points

Hi, Krussell90,

 

In that case, please send me a private message by using the link in my signature. I'll need your name, email address, phone number, and My best Buy member number, along with the order number or customer service PIN from your purchase receipt.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!