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Valued Member
Posts: 65
Registered: ‎12-10-2013

Missing Point for Cell Phone Purchase

Hi, I purchased a cell phone by adding on a line through the website on 6/2. At purchase, it prompted the $25 dollar in points to be deposited within 15 days. At this time I have not received them.

This tends to be a common occurence with phones because last upgrade I had to get help with them as well.

Valued Member
Posts: 65
Registered: ‎12-10-2013

Re: Missing Point for Cell Phone Purchase

I have checked and I have still not received the $25 in points from the cell phone purchase.

Valued Member
Posts: 65
Registered: ‎12-10-2013

Re: Missing Point for Cell Phone Purchase

Still no updates

Posts: 11,595
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Registered: ‎01-03-2013

Re: Missing Point for Cell Phone Purchase

Hello, vulsker, 


Welcome back to the forum! Thank you for reaching out to us again regarding your My Best Buy Mobile rewards. These are always great to look forward to after upgrading, so I'm glad you've reached out when it hasn't posted. Please see that I am sending you a private message so that I may dig further into this with you. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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