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Posts: 3
Registered: ‎03-09-2020
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Issue with expired points and warranty

Hello!  

I purchased an entire house full of electronics (2 - TVs, Sonos system, DVD, etc.) in October 2018 on a Best Buy Credit card.  I worked with someone in the audio/visual department and took all of the suggesttions.  In the last year and a half, I purchased a few items, here and there, at BB and when I tried to ask to use my points, no one could help me in-store. 

 

Fast forward to a few weeks ago, my washer died and i looked to use those points and looked like they expired.  I am not too familliar with managing accounts online (my daughter is typing this) and am very frustrated since that wasn't communicated when I signed up for the card or when I asked to use the points in-store. Also, I would assume that when I use the Best Buy card for those purchases, it would have used my points.

 

Last week, one of my new TVs were not working and had someone from the Geek Squad came out today and said that it's an issue with the TV but I don't have a warranty.  This is hard to believe since i purchased all of the add-ons including Geek Squad protection (and remote control set-up, installation, etc) for the past two years to support said TV.  I am going to dig through my paperwork to figure this out but I keep running into issues and everytime I call, no one can assist.  

 

I am getting fed-up since I spent a lot of money at best buy.  

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Posts: 3,855
Topics: 35
Kudos: 370
Solutions: 236
Registered: ‎11-29-2016

Re: Issue with expired points and warranty

Good afternoon, arc0327,

 

Welcome to our Support Forums!  It sounds like we’re dealing with a couple different issues here, but I’ll be happy to offer my assistance in any way I can.

 

Regarding your My Best Buy™ account, and how your points are used, there are a few different places you can go to find this information, but the My Best Buy™ program terms is a good place to start.  I realize that’s a lot to go through, so we’ve also thrown together a handy FAQ here on our Support Forums regarding expired My Best Buy™ reward certificates, which you’ll find here.

 

In terms of your Geek Squad Protection (GSP) you believe should be linked to the TV you purchased with us, I’ll be happy to take a closer look into your purchase, and see what I can do about locating any GSPs you’ve purchased with us.  For me to do so, I’ll ask that you send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address

 

To send me this information privately, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Desktop” or “Full” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-09-2020

Re: Issue with expired points and warranty

Thank you for your help!
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Posts: 3,855
Topics: 35
Kudos: 370
Solutions: 236
Registered: ‎11-29-2016

Re: Issue with expired points and warranty

Hey, arc0327,

 

It’s been my pleasure to help!  If you ever have any other questions or concerns regarding your Best Buy purchases in the future, you know where to find me.

 

Have a great weekend,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎03-09-2020

Re: Issue with expired points and warranty

Thank you for your assistance! We got everything we needed.  

Highlighted
Posts: 3,855
Topics: 35
Kudos: 370
Solutions: 236
Registered: ‎11-29-2016

Re: Issue with expired points and warranty

Welcome back, arc0327,

 

Glad we got everything squared away for you!  We’ll be here if you ever need anything else in the future.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!