07-23-2019 01:50 PM
Greetings, r93078g, and welcome to the Best Buy forum!
Each purchase counts when trying to earn that next certificate or reach a higher status. I have been trying to reach Elite status ever since it was first introduced but always seem to fall short. Has the order been fulfilled (shipped or delivered)? A purchase may not emerge within your purchase or rewards history until after it has been fulfilled. Do you see a rewards ID # displayed on your receipt? If so, does that ID # match the ID # you see after logging into BestBuy.com? It could be that you have more than one rewards account if the ID #s don't match, which can easily be solved with a merge.
If there isn't an ID # displayed on your receipt, then it could be that the purchase was never attached to your rewards account while you were in the store. That just means it would need to be reported as "missing." We have a tool on BestBuy.com where members can report purchases as "missing" that may not have been attached to their rewards account. I have used that tool in the past to report some of my own purchases, and I have provided a link to a guide below that should help walk you through how to report a missing purchase.
With that all having been said, please do not hesitate to send me a private message if you believe that you may have more than one rewards account or if you have trouble reporting the purchase, and I will see what I can do to further assist. I would just ask that you include the information listed below. A private message can be sent by first logging into the forum and then clicking on the blue button found in my signature that just so happens to be labeled "Private Message."