12-01-2019 09:16 AM
to make a REALLY long story really short, I have recieved Rewards Points from several fraudelant charges that were made on my account. I disputed the charges with citibank months ago and they were all dropped from my account, but the reward points remain. Just trying to see what the policy is on such things. I dont feel right using the points, but they are grouped in with my legitimate points now.
12-04-2019 01:18 PM - edited 12-08-2019 10:14 AM
Welcome back, tornado82!
Thank you for taking the time to bring this to our attention. While I'm glad to hear that Citibank was able to get these charges taken care of, I do regret to hear that they happened in the first place. I've been a victim of credit card fraud in the past so I certainly understand how unnerving it can be.
At this time, I would love to extend and invitation to keep the points to use on a purchase of your choice. While I fully understand feeling uneasy about these points, I hope this may this act as a very small gesture for having to deal with fraudulent purchases in the first place.
However, if you still wish to get rid of these points, I can certainly manually adjust the point balance in your account! If you would prefer me to do to so, I would just need the following information:
Thank you again for bringing this to our attention and please let me know your thoughts so we can move forward together.
All the best,
12-06-2019 04:50 PM
well if bestbuy's position is that they dont mind me using them then I will use them. I just dont want to use them and cause more issues, especially if they were supposed to be re moved. Didnt know what bestbuys stance was on these types of issues. Its quite a lot of points...And it has also pushed me to elite plus status. Just felt odd I should gain points and a membership status upgrade over fraudulant purchases, but if Bestbuy says they are ok with it, then I can be ok with it.
12-08-2019 10:16 AM
I fully understand where you are coming from, tornado82.
Should you change your mind and wish to have these points removed, please feel free to send me a Private Message with the information I requested in my previous post.
Always happy to help!