Points, Policies & Certificates

[zalexander86]

Good Morning,

I don't know if your e-mail links are working. I had to write a message a couple of weeks ago because I activated an e-mail offer saying if I bought Lego Movie 2 I would receive $5 in points. A administrator in this forum saw my message and gave me those points, so thank you for that. But I also did the Activiate e-mail offer for $5 in points on the How To Train Your Dragon 2 and I still haven't received those points. My order was [Removed per forum guidelines]. Anyway, you could help me out on that too? I would really suggest making sure the click to activate offers work, because they don't seem to be. I only did it on these two. Thanks

[Dave-BBY Social Media Specialist]

Hello, Zach,

Uh-oh! There's clearly something wrong in the Matrix that isn't providing you with the promotional points you should be getting. It's not common but it happens. Why don't you shoot us a PM with your full name, email address, phone number, and order number. We'll continue our conversation there and see how we can get this sorted out!

A PM can be sent by clicking on the blue banner below.

Best,