Points, Policies & Certificates

[Dukefrisbee]

Recieved the email, clicked to activate, supposedly valid for month of my birthday (August) and I can't find it or access it under my account.  It does NOT show up under my account or on checkout for any item.  An yes I know many items are excluded but I have added a dozen different items, all random regularly priced items that are NOT on sale and it doesn't apply to anything.  Should I see it under my account?

[Derek-BBY Senior Social Media Specialist]

Greetings, Dukefrisbee, and welcome to the Best Buy forum,

First and foremost, HAPPY BIRTHDAY!!!  The birthday coupons are tied to specific rewards accounts, and if that rewards account is not properly linked to a BestBuy.com account, then there will likely be problems when trying to activate it.  That could mean you have more than one rewards account and a merge is in the future.  Let's take a closer look at your rewards account, shall we?  Please send me a private message with the information listed below, and I will see what I can do to help.  A private message can be sent by first logging into the forum and then clicking on the blue button found in my signature.

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How to Merge My Best Buy™ Rewards Accounts

Best Wishes,