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Member
Posts: 14
Registered: ‎12-02-2012

Earning Points for Geek Squad Warranty

I recently bought a stove that was installed today. During the installation, I decided to buy the 5-year Standard Geek Squad protection. I received an email receipt and I see it on my account when I look at my protection plans.

 

It does not show up in my purchases and it does not look like I'm earning points for it or receiving credit towards elite status. How do I correct this so I earn points for the purchase?

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Posts: 7,056
Topics: 115
Kudos: 520
Solutions: 392
Registered: ‎12-23-2016

Re: Earning Points for Geek Squad Warranty

Hi, rtm808,

 

Welcome back to the forums. Congrats on your new stove. Buying that Geek Squad Protection Plan was a good idea. 

 

Have you tried adding the missing transaction to your account as described here? That ought to help you get this all fixed up.

 

If it doesn't please let me know.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 14
Registered: ‎12-02-2012

Re: Earning Points for Geek Squad Warranty

Hi Kyle —

 

Thank you for your response. I attempted to enter the missing transaction, but the order number I received for the Geek Squad protection plan is not a valid order number, according to your website. I don’t remember if I mentioned it, but the Geek Squad protection plan was added on during delivery and installation of the stove.

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Posts: 7,056
Topics: 115
Kudos: 520
Solutions: 392
Registered: ‎12-23-2016

Re: Earning Points for Geek Squad Warranty

[ Edited ]

Hi again, rtm808,

 

In that case, I'll check this out on my end.

 

Please send in a private message by using the link in my signature below this post. I'll need your name, email address, phone number, your My Best Buy membership number and that order number.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!