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Posts: 1
Registered: ‎07-18-2019

Dissappointed Customer - Expired/Lost Certs



Just got off the phone with the Best Buy customer service. I participated in two credit card promotions where you spend $500, get $50 back in BBY certificates. I used one of them to buy product from BBY, but then decided to return it. Typically, the reward woud be reissued, but since it was a credit card promotion, they say awards are lost? The other one they say has expired. I checked my junk and it was there with expiration date of July 14th. Now, Best Buy CS says there is nothing they can do because it's Citi card? Extremelly disappointed....

Posts: 3,496
Topics: 29
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Registered: ‎11-29-2016

Re: Dissappointed Customer - Expired/Lost Certs

Good afternoon, Andrew12345,


Welcome to our forums, and thank you for sharing your experience with us.  As a My Best Buy™ Credit Card member myself, I’m a big fan of the many benefits offered with the card, one of which is the bonus certificates offered by Citibank for using your card outside of Best Buy. 


As it sounds like you’re aware, bonus certificates, such as the one you’ve received, are separate from the standard certificates awarded after shopping with us.  Bonus certificates are designed as a one-time use, and no points are needed to issue these certificates to your account.  If the item purchased with this certificate is returned to us, because no points are linked to this purchase, there are no points to return to your account. 


Return or Cancellation-Where is my reward certificate?


I’d like to look into your account further to make sure we’re exploring all options available to us.  For me to do so, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address


This should be enough information for me to begin my research, and offer any additional assistance I can.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Desktop View” to see this button.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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