09-12-2019 03:21 PM
I'd been not able to log onto my bestbuy.com account nor reset the password. However, I can log in through the bestbuy app. I'd tried to clear the cache but it still didn't work. Any suggestions?
09-19-2019 11:11 AM
Welcome to our community! Thanks for trying to clear your cache to resolve your purchasing profile issues. I can only imagine how frustrating not being able to access your account outside of the mobile application would be. I’d be happy to see if I can help you!
Can you please verify if you’ve tried our other troubleshooting steps noted below?
-Are you manually entering your password?
-Do you have an ad blocker enabled? If you do, please disable it and attempt to log in again.
-Are you using a VPN? If yes, please to try log in without accessing site with the VPN.
-What browser are you using? Please try a different browser and if you have, can you please confirm you’re logged out it so it doesn't say "Hi, <insert first name>" when pulling up the site?
-Are you on an open network or a non-private Wi-Fi network? We’d recommend choosing a private Wi-Fi network.
We look forward to hearing how those troubleshooting steps went for you. If they don’t help and you’re still not able to get into your purchasing profile, we’d be happy to review your account in further detail! I look forward to hearing from you.