10-27-2019 06:16 PM
I'm one day late on a Best Buy Certificate. Is there any way to get it back?!?
The short window of redemption is beyond irritating. And I cannot understand why there isn't a notification email on expiring stuff...
10-28-2019 10:52 AM
Welcome to the forum, and thank you for being a My Best Buy member! Finding you’ve had a My Best Buy reward certificate expire would be most frustrating, especially if by just a day. I know if I let one slip by me, I feel like it’s quite the missed opportunity.
Our My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once they've expired, we’re generally unable to reissue them. We do our best to make our customers aware a certificate has been issued and when to redeem them by, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. For more details, you may view the article below.
I would be happy to further review your membership with you though, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.