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New Member
Posts: 8
Registered: ‎09-11-2017

Certificate promotion and customer service

I am so disgusted with Best Buy. I received an offer last year for a promotion to receive a rewards certificate with a certain amount of spending. Months later, I didn’t receive it. I called, the customer service employee added it to my account in October- it was offered in March or April. I received another promotional offer holiday time to spend a certain amount and receive a $40 certificate. I spent that amount it is now June I still don’t have it I contacted customer service the other day and was told they would contact citibank and I would receive an email with the certificate. Today is now Wednesday, and I contacted them again and was told the same thing. I was just disconnected from customer service. I am tired of waiting on hold and having to keep calling with no resolution. A $40 reward certificate that I EARNED and they refuse to acknowledge.
Best Buy seriously needs to address their customer service issue. I contacted them on Black Friday about an issue with an order placed and was told that they had other calls to answer and he didn’t have time to deal with my issue and longer- this was a recorded call, right? I asked for someone from Best Buy to contact me. No response. I sent an email asking for someone to contact me. Nothing. I returned my entire Black Friday order. I am elite plus member and am saying goodbye to Best Buy. We will no longer use the credit card. We will no longer shop online or in store. I am beyond disgusted that they truly have no care for their customers.
Posts: 8,293
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Registered: ‎10-10-2012

Re: Certificate promotion and customer service

Hello again, TruettS01,

 

Welcome back to the Best Buy forum. Smiley Happy

 

My wife has the My Best Buy™ Visa card and has received emails in the past offering bonus certificates for using her Visa outside of Best Buy, which just makes me jealous.  It also has me wanting to upgrade from the store credit card to the Visa if I can, but not sure the household needs two of them.  That is besides the point though.  I can imagine feeling frustrated if I was offered the opportunity to earn a $40 bonus certificate, spent the required amount, and still had not received the bonus some five or six months later.  It should generally only take up to four weeks for one of the Visa bonuses to post to a member's rewards account if the terms of the offer were met.

 

I took a quick glance at your rewards account using the email address that you registered with the forum and noticed that the issue may have been resolved earlier today.  Please take a moment to double check by logging into your rewards account.  If for some reason the issue has not been resolved or if in the future you ever have any questions/concerns about your rewards account, then do not hesitate to reach out to us on the forum.  You can even just send a private message here.  Why spend your valuable time sitting on the phone if you don't have to?  It looks like you have reached out to us in the past, and we are always happy to see what we can do to help.

 

Enjoy the rest of your day!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 8
Registered: ‎09-11-2017

Re: Certificate promotion and customer service

Thanks for your reply. It was resolved, after 4 phone calls. A ridiculous amount of hold time and Citi being unable to pull up my history. I had to get my statements myself, and tell both the Citi employee and Best Buy employee my transactions- all of which I could have done so from the very beginning. Honestly, I am done with Best Buy. This was the last straw for me. The incident during thanksgiving is what really pushed me.
Posts: 8,293
Topics: 347
Kudos: 113
Blog Posts: 0
Solutions: 498
Registered: ‎10-10-2012

Re: Certificate promotion and customer service

And that is why I would encourage you to reach out to us in the future if you have any questions or concerns pertaining to your rewards account rather than spending your time sitting on the phone.  We could have reached out to Citibank on your behalf to determine if you were eligible for the promotion, and if so, when you spent the required amount.  We could then have looked into potentially manually adding the missing bonus to your rewards account if enough time had expired.  A private message is always welcome too.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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