06-19-2019 06:56 PM
06-20-2019 12:26 PM
Hello again, TruettS01,
Welcome back to the Best Buy forum.
My wife has the My Best Buy™ Visa card and has received emails in the past offering bonus certificates for using her Visa outside of Best Buy, which just makes me jealous. It also has me wanting to upgrade from the store credit card to the Visa if I can, but not sure the household needs two of them. That is besides the point though. I can imagine feeling frustrated if I was offered the opportunity to earn a $40 bonus certificate, spent the required amount, and still had not received the bonus some five or six months later. It should generally only take up to four weeks for one of the Visa bonuses to post to a member's rewards account if the terms of the offer were met.
I took a quick glance at your rewards account using the email address that you registered with the forum and noticed that the issue may have been resolved earlier today. Please take a moment to double check by logging into your rewards account. If for some reason the issue has not been resolved or if in the future you ever have any questions/concerns about your rewards account, then do not hesitate to reach out to us on the forum. You can even just send a private message here. Why spend your valuable time sitting on the phone if you don't have to? It looks like you have reached out to us in the past, and we are always happy to see what we can do to help.
Enjoy the rest of your day!
06-24-2019 01:34 PM
06-24-2019 01:58 PM
And that is why I would encourage you to reach out to us in the future if you have any questions or concerns pertaining to your rewards account rather than spending your time sitting on the phone. We could have reached out to Citibank on your behalf to determine if you were eligible for the promotion, and if so, when you spent the required amount. We could then have looked into potentially manually adding the missing bonus to your rewards account if enough time had expired. A private message is always welcome too.