08-21-2019 07:42 PM
My $30 rewards certificate expired. I did not realize I lost my eliete status and was no longer banking points. I just signed in to see it sent out few months back and just expired on the 17th of August. Can somone please help. I noticed because I was going to use it today.
08-22-2019 01:57 PM
Hey there, Irf,
Thanks for reaching out! I know I’ve missed taking advantage of promotions or extra rewards points myself, so I understand that it would be surprising to see an expired rewards certificate on your account. There should be automatic emails to let customers know that their certificates have been issued, but those can sometimes be overlooked or routed to a spam or junk folder. For this reason, I recommend reviewing your account regularly on our website.
Generally speaking, we’re unable to re-issue expired certificates, but I’d really love to take a closer look at your account. To get started, can you please send me a private message with your full name, phone number, email address and My Best Buy ID number?