09-17-2019 09:44 AM
09-19-2019 01:46 PM
Welcome back to the forums. Thnaks for reaching out to us about this.
You should be able to pre-order FIFA 20 on our site using that My Best Buy reward certificate. I'm not seeing any reason why it should not be possible.
Please send me a private message through the link in my signature below this post with your name, email address, phone number, and My Best Buy member number. If you include your shipping address, that will also help.