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Posts: 1
Registered: ‎07-14-2019

Birthday rewards certificate

I received a birthday rewards certificate but when I try to activate it is get:


  We’re Sorry

There's a problem and this offer can't be viewed right now. Please try again later.


I have tried multiple times over the last few days.

Posts: 8,398
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Registered: ‎10-10-2012

Re: Birthday rewards certificate

Hi, Mike,


Welcome to the Best Buy forum, and HAPPY BIRTHDAY!!!


To utilize the birthday coupon, the rewards account that the coupon is tied to would need to be properly linked to a account.  The most common reason a member will encounter an error when trying to redeem the birthday coupon, besides an item being excluded, is that their rewards and accounts are not properly linked.  That could also mean you have more than one rewards account, which can easily be solved with a merge.


Let's take a closer look at your rewards account, shall we? Please send me a private message with the information listed below, and I will see what I can do to help you redeem the coupon.  A private message can be sent by first logging into the forum and then clicking on the blue button found in my signature that just so happens to be labeled "Private Message." 



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Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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