04-14-2019 07:49 PM
04-15-2019 10:57 AM
Hi there, cbrookhart,
Welcome back to our community, and happy belated birthday!
I’m a sucker for any sort of freebie or special coupon, so I can definitely understand your excitement to redeem a special birthday coupon. I also know from my own experience that it can feel pretty disappointing to discover an item you had your eyes on didn’t qualify for a particular promotion. I was unhappy to hear this happened to you when trying to take advantage of your 10% birthday coupon.
As with most Best Buy offers and coupons, sales items are often excluded from the list of qualifying items on which a coupon like this can be applied to. We do our best to ensure you’re fully aware of what is and is not applicable with any special offer we send your way, and we encourage customers to fully review the terms and conditions at the bottom of the page for any important information. If you haven’t done so already, I truly hope you’ll find another item at Best Buy that you can put this coupon towards as a special gift for yourself.
Thank you for taking the time to share your feedback with us and for visiting our forums.
04-18-2019 06:00 PM
04-18-2019 06:17 PM
As Sam mentioned, the birthday coupon has exclusions like any other coupon. There are terms and conditions that would need to be met in-order to redeem the coupon, which are provided with each coupon. It is up to the member to read over them. While it that coupon may have what seems like a longer list of exclusions, there are still a wide variety of items available in-store and on BestBuy.com that the coupon can be applied. An item being on sale is going to be excluded. Please feel free to send us a private message by clicking here if you have any other questions.