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OGS
New Member
Posts: 2
Registered: ‎09-04-2019

Birthday coupon arrived expired!!!

My birthday was last week.  Today, Sept. 4th I receive a 10% coupon for one item as a birthday present.  The problem?  It expired on August 31st.  I called customer service and in broken English she explained that they can't re-issue it, that I have to wait until next year to get another one.  But, I can apply for a credit card and get one.  Are you kidding me???

Posts: 1,328
Topics: 15
Kudos: 129
Solutions: 82
Registered: ‎10-03-2017

Re: Birthday coupon arrived expired!!!

Hello, OGS,

 

Uh-oh! That certainly shouldn't be happening. Generally, the coupons are sent out to a select number of customers at the beginning of the month when their birthday falls anywhere in that month. It sounds like this may have been a hiccup somewhere along the line. I'd appreciate if you could send me a private message with your full name, email address, phone number, and birth date. I'd like to verify what's going on and see what options I may have to help.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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OGS
New Member
Posts: 2
Registered: ‎09-04-2019

Re: Birthday coupon arrived expired!!!

How do I send you a private message?
Posts: 1,328
Topics: 15
Kudos: 129
Solutions: 82
Registered: ‎10-03-2017

Re: Birthday coupon arrived expired!!!

Hello,

 

A private message can be sent by clicking the blue banner labeled private message in my signature below this message.

 

Thanks,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!