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New Member
Posts: 3
Registered: ‎07-05-2018

Best buy points expired

I recently lost my BB certificate around 30/35$ pleas can this be brought back from the dead. I was traveling and did not get a chance to use it
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Posts: 11,850
Topics: 164
Kudos: 354
Blog Posts: 21
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Registered: ‎01-03-2013

Re: Best buy points expired

Good morning, yashkapani, 

 

Thank you for being a My Best Buy member! Finding you’ve had a My Best Buy reward certificate expire while you were traveling would be most frustrating. I know if I let one slip by me, I feel like it’s quite the missed opportunity.

 

Our My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once they've passed on, we’re generally unable to bring them back from the dead. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. For more details, you may view the article below.

 

Expired My Best Buy™ Reward Certificates FAQ

 

With that said, I would like to make sure you are setup for success with your membership, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 3
Registered: ‎07-05-2018

Re: Best buy points expired

I had tried to call customer support before I got the certificate as I know I was going yo miss it and they said I can revive them because my genuine was reasonable. you might br bale to check you call logs in August.
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Posts: 11,850
Topics: 164
Kudos: 354
Blog Posts: 21
Solutions: 576
Registered: ‎01-03-2013

Re: Best buy points expired

Hello, yashkapani, 

 

Thank you for following up. I've received your private message and will be following up with you there shortly. 

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!