10-08-2019 12:18 PM
Good morning, yashkapani,
Thank you for being a My Best Buy member! Finding you’ve had a My Best Buy reward certificate expire while you were traveling would be most frustrating. I know if I let one slip by me, I feel like it’s quite the missed opportunity.
Our My Best Buy Terms advise that certificates typically have 60 days to be redeemed, unless otherwise noted. Once they've passed on, we’re generally unable to bring them back from the dead. We do our best to make our customers aware a certificate has been issued, as we send out email notifications that include the expiration date. As emails may be filtered, overlooked, or even blocked though, we recommend members manage their rewards from BestBuy.com, where certificates can be viewed as well. For more details, you may view the article below.
With that said, I would like to make sure you are setup for success with your membership, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
10-08-2019 02:04 PM
10-08-2019 03:13 PM