08-23-2019 12:05 AM
Hello. I got an offer sent to me by email for my BBY visa card offering 5% back on travel purchases when using my Best Buy card. I have a credit card that I normally use for travel, but decided to use my BBY card instead solely for the offer. I ended up only getting 1% back on a travel purchase. Why is this?
08-24-2019 04:39 PM - edited 08-26-2019 09:03 AM
Good afternoon, sebby,
Traveling during the summer months is awesome, and it’s particularly great when you’re earning rewards simply by having fun. I’d love to try and shed some light.
To get started, just to clarify, it sounds like you’re referring to the offer of limited 5% back in rewards on hotel and entertainment purchases. If that’s a correct understanding, this offer needs to be activated and then goes on until Sept 30. With activated offers like that, promotional points won’t typically be awarded until after the promotional period ends. Once that happens on Sept 30, points should appear within 45 days.
I hope this helps, but if you’re referring to a different offer, please let me know as I’ll want to look into the situation more closely.
10-06-2019 02:02 PM
10-06-2019 02:55 PM
Thank you for following up with Kayla regarding our 5% back offer on hotel and entertainment purchases with our My Best Buy credit card! These offers are always great to participate in. As Kayla mentioned though, points may not post until 45 days after the promotion ends. As it just ended a week ago, there is still plenty of time for these points to post.
With that said, I understand you're looking at making another purchase and want to be able to plan accordingly. Please know that bonus points often do not show as pending, and will simply post. Given this information, we would not be able to provide an exact date for when these may post. I would encourage you to keep an eye on your membership over the next few weeks for the points.