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Posts: 1
Registered: ‎08-13-2019
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Best Buy Order Cancel Refund for Rewards Certificate

[ Edited ]


I made an online purchase for store pickup and applied my $5 rewards certificate to my order. Later I wanted to buy a different item so I called customer service to check if I would get my $5 reward certificate back if I canceled the order. I was told that I would receive it back in approximately 48 hours.


So, I went ahead and canceled my order and now my rewards certificate shows $0. I see no information in the order that tells me that my $5 certificate will be returned to me. Please help!


My order # is {removed per forum guidelines}


The certificate on the order now shows the following information after I canceled the order. The certificate was for $5

Reward Certificates
{removed per forum guidelines}



Thanks in advance for your help.

Posts: 2,434
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Registered: ‎10-19-2017

Re: Best Buy Order Cancel Refund for Rewards Certificate

Hello, alu2008ster,


Welcome to the forums!


I appreciate you taking the time to reach out to us regarding your rewards certificate. Generally, they go back to your account within 48 hours. I am happy to look into this for you.


Please, private message me with your full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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